Shipping policy index
A Heritage of Silk, A World of Beauty

Shipping policy

Delivery

Delivery costs are additional to the displayed price and vary depending on the delivery service you select, the country of delivery and the quantity/weight of goods ordered.

If your order is particularly heavy it may be subject to extra delivery charges. If any order is subject to extra delivery charges you will be advised of the additional cost before delivery of your order begins. You have the option to cancel the order if you do not wish to pay any additional delivery costs.

Please note we are currently unable to deliver to PO Boxes.

Free delivery offers

Free delivery offers, when available, only apply to orders for delivery to customers located in UK Mainland (and not Outer UK Mainland) and EU Customers, they are not currently available to ROW (Rest of World) Customers.

Delivery of Pre-Order Items

If you pre-order goods with a launch date, then we will reserve your goods and hold the whole order until the day before the launch date.

Split delivery

El Capitan Boutique may split delivery of your order into several parcels based on stock availability. You will not be charged extra for this facility.

Returns and exchanges

You have 14 days to change your mind from after you receive your order, in order to return your goods to us. 

If your order consists of multiple items or parts which are delivered on different days, then the cancellation period (in respect of your whole order) ends on the day, 14 days after the day on which the last of the items or parts are delivered to you (or a person you have nominated to receive the order).  

Can I cancel any item that I order?

You can cancel any item ordered online in accordance with the terms in this section apart from:

  • personalised or bespoke items;
  • any items which deteriorate or expire rapidly;
  • any items that are sealed for health protection or hygiene reasons if you have unsealed them including but not limited to) cosmetics, hats, hosiery, lingerie, underwear, perfumery, personal grooming products and swimwear;

Where you have failed to take reasonable care of the goods, we reserve the right to refuse a refund and return the goods to you at your own cost.