Refund policy

Returns 

For items purchased online, you can send them back for a refund within 14 days, provided it has not been used/worn and the original packaging and swing tickets, where applicable, need to still be in place.

1. Repack your items. No packaging, no problem! Just pop your items in something non see-through, sealable & waterproof.
2. Contact info@elcapitanart.com quoting your order number and reason for your return. We will respond within 24 hours.
3. Select your preferred return option.

We will keep you up to date on your returned items via email.

Refunds will only be processed once the items have arrived to our warehouse. If your items don’t make it back to us, you’ll need to open a dispute with the carrier.

How much money will be refunded to me?

El Capitan Boutique will refund you in full for any items you return, but will deduct from any reimbursement an amount equal to any diminishment in value of the items as a result of you handling the items beyond what is necessary to establish the nature, characteristics and functioning of the items.

If you are returning all items in your order, El Capitan Boutique will also refund the cost of the initial delivery to you, but only up to the cost of the standard delivery charge. El Capitan Boutique will not refund any Next Day, Express, Saturday or other premium component of any delivery charge. If you are not returning all the items in your order, the initial delivery cost will not be returned to you.

El Capitan Boutique will refund you using the same payment method originally used by you to make the payment (unless you have expressly agreed otherwise). You will be refunded no later than 14 days after the day El Capitan Boutique receives the items you are returning back from you.

Items that are incorrect or require exchange

If your item(s) are incorrect, as per your original order, please Contact info@elcapitanart.com

Personalised items are non-returnable (unless they are defective). Some items are non-returnable for hygiene reasons. Please note that this does not affect your statutory rights.

Items need to be in the original packaging where it forms part of the goods, for example, boxed garments and gift items. Where an item has a return policy swing ticket attached, it must still be attached and undamaged upon return and sent to El Capitan Boutique at your own cost and risk.

You have a legal obligation to take reasonable care of the items while they are in your possession. If you fail to comply with this obligation, El Capitan Boutique may have a right of action against you for compensation. This applies to all items that are returned.

Once a refund has been issued you will receive a confirmation email detailing the amount which has been refunded and the item(s) El Capitan Boutique has received back. If a refund or reimbursement is payable to you, El Capitan Boutique will transfer the money using the same method originally used by you to pay for your purchase. El Capitan Boutique cannot refund via the original payment then a cheque will be raised to the address on the order (except in the case of a full or part purchase of items using a Gift Card, as detailed below).

If any product purchased with a Gift Card is subsequently exchanged for a product of a lower price, any money owing will only be issued as a Gift Card. If your purchase was partially paid for on Gift Card and a refund is payable to you, your Gift Card will be refunded up to the cards original value, and any outstanding balance owed after this will be refunded via the other payment method originally used for your purchase. If you no longer have the Gift Card used to purchase the returned item(s), El Capitan Boutique will issue you with a new Gift Card to the value payable to you up to the amount of the cards original value.

El Capitan Boutique aims to process all returns as quickly as possible and you should receive confirmation of this within a week of having returned the item. Please note that if you have been provided with El Capitan Boutique freepost address then due to the extra time it takes for freepost items to be delivered it may take up to 14 days to receive confirmation of your refund. Please note that at busy times of the year such as public holidays, these times may increase.

Defective items

In the unlikely event that you receive a defective product, you will be entitled to one of the following remedies:

1. Tier 1: within 30 days* of receiving the defective item, you can choose to receive either:
   • a repair or replacement; or
   • a full refund.
2. Tier 2: if more than 30 days have passed after you received the goods, you can claim a repair or a replacement of the defective item (but not a refund).
3. Tier 3: if the repair or replacement is not possible, or if it is unsuccessful or cannot be provided to you in a reasonable time, then you can choose to either:
   • keep the defective item and claim a price reduction (the amount of the price reduction will be determined by El Capitan Boutique depending on what is reasonable in the circumstances); or
   • return the defective item and claim a refund (but note that if you have had the goods for more than 6 months, this refund may be reduced to take account of any use you have had from the goods).

* The Tier 1 right to reject, for perishable goods that would not be expected to last for 30 days, lasts only as long as such perishable goods would reasonably be expected to last.

If you think you have received a defective item, please return the items back El Capitan Boutique including details where possible of:

• Your Order Number
• Product Code/Product Name
• Details of the fault
• Whether you would prefer a refund or a repair or replacement

El Capitan Boutique will examine the returned items and notify you of your refund or repair or replacement via email within a reasonable period of time. 

El Capitan Boutique will process any refund due to you as soon as possible and, in any case within fourteen (14) days after the day El Capitan Boutique confirms via e-mail that you are entitled to a refund for defective items. The refund will be made to the same payment method originally used by you to make the payment (unless both parties have expressly agreed otherwise). 

Where an item is confirmed as faulty, El Capitan Boutique will bear the reasonable postage costs of returning the items up to the cost of the standard delivery charge. El Capitan Boutique will not refund any Next Day, Express or other premium component of delivery. 

Returns address

El Capitan Boutique advises that you send items back via registered post. The return address is:

El Capitan Art Gallery & Boutique, Ocean Palace, R. Visc. Morais 7, 2500-509 Foz do Arelho, Portugal

El Capitan Boutique will examine the returned items and notify you of your refund or repair or replacement via email within a reasonable period of time.

El Capitan Boutique will process any refund due to you as soon as possible and, in any case within fourteen (14) days after the day El Capitan Boutique confirms via e-mail that you are entitled to a refund for defective items. The refund will be made to the same payment method originally used by you to make the payment (unless you have expressly agreed otherwise).

Where an item is confirmed as faulty, El Capitan Boutique will bear the reasonable postage costs of returning the items up to the cost of the standard delivery charge. El Capitan Boutique will not refund any Next Day, Express or other premium component of delivery.

If you have a query about returning goods, please contact customer services.